Privacy Policy

Stevenage Bioscience Catalyst

Stevenage Bioscience Catalyst respects your privacy and is committed to protecting your personal data. This privacy policy tells you how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this Privacy Policy

This privacy policy aims to give you information on how Stevenage Bioscience Catalyst collects and processes your personal data through your use of this website, including any data you may provide through this website.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies. If there is an inconsistency between any of the provisions of this privacy policy and any other notice or policy issued by us, the provisions of this privacy policy shall prevail.

Controller

Stevenage Bioscience Catalyst (usually referred to as “SBC”, "we", "us" or "our" in this privacy policy) is the controller and responsible for your personal data.

Our Data Protection Officer is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our Data Protection Officer using the details set out below.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us in one of the following ways:

Full name of legal entity: Stevenage Bioscience Catalyst

Email address: comms@stevenagecatalyst.com 

Postal address: Data Protection Officer, Stevenage Bioscience Catalyst, Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2FX.

Telephone number: 01438 906906

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Review of this Privacy Policy and your duty to inform us of changes

We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, usernames or similar identifiers, marital status, title, date of birth and gender;
• Contact Data includes billing address, delivery address, email address and telephone numbers;
• Financial Data includes bank account and payment card details;
• Transaction Data includes details about payments to and from you and other details about any transactions between you and us;
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;
• Profile Data includes your username and password in relation to the member portal, your other interests, preferences, feedback and any survey responses;
• Usage Data includes information about how you use our website and any other services we offer; and
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

3. How is your personal data collected?

We use various methods to collect data from and about you, including via:

• Direct interactions. You may provide us with personal data by filling in forms of by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • (a) create an account on our member portal;
  • (b) subscribe to our publications; 
  • (c) request that marketing materials be sent to you;
  • (d) request administrative rights to upload jobs to our website; and 
  • (e) give us feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookies Policy for further details.
• Third parties or publicly available sources. We may receive personal data about you from third parties, such as:
  • (a) Technical Data from:
    • (i) analytics providers (such as Google); 
    • (ii) advertising networks; and
    • (iii) search information providers.
  • (b) Contact, Financial and Transactional Data from providers of technical, payment and delivery services.
  • (c) Identity and Contact Data from data brokers or aggregators. 
  • (d) Identity and Contact Data from publicly available sources, such as Companies House and the Electoral Register. 

4. How we will use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform a contract we are about to enter into or have entered into with you.
• To comply with a legal obligation.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

“Legitimate interest” means the interest of SBC in conducting and managing our operations to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages by contacting us at any time. 

Cookies

Our website, apps and marketing emails use cookies and similar technologies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookies Policy.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another purpose and that purpose is compatible with the original purpose. If you would like an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosure of personal your personal data

We may need to share your personal data with trusted third parties, such as:

• Delivery couriers.
• IT service providers.
• Credit card processing services.
• Professional advisers (including lawyers, bankers, auditors and insurers).
• HM Revenue & Customs, regulators and other authorities.
• Our connected organisations, details of which can be found on our website.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, any businesses or organisations with whom we may merge or whom we may acquire. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and we only permit them to process your personal data for limited and specified purposes and in accordance with our instructions.

6. International transfers of personal data

Sometimes we may need to send or store your data outside of the UK.  For example, to follow your instructions, to comply with a legal duty or to work with or receive services from our service providers who we use to support the operation of our business. If we do transfer information outside of the UK, we will ensure that a similar degree of protection is afforded to it, by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. 
• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

7. Data security

We have put in place appropriate security measures to prevent accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you keep/use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see “YOUR LEGAL RIGHTS” below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including to:

• Request access to your personal data (commonly via what is known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of any inaccurate or incomplete personal data which we hold about you (though we may need to verify the accuracy of any new data provided to us).
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with applicable law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data, where we are relying on a legitimate interest (or those of a third party) and there is a reason why you want to object to processing on this ground, as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request the restriction of processing of your personal data, where:
  • (a) you want us to establish the data’s accuracy;
  • (b) our use of the data is unlawful, but you do not want us to erase it; 
  • (c) you need us to hold the data even though we no longer require it, as you require it in order to establish, exercise or defend legal claims; or 
  • (d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it. 
• Request the transfer of your personal data to you or a third party. If this right is exercised, we will provide such personal data in a structured, commonly used, machine-readable format. This right applies only to automated information which you initially provided consent for us to use, or where we used the information to perform a contract with you.
• Withdraw your consent at any time where we are relying on your consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us. 

No fee usually required

You will not normally have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may require

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.