Location: Stevenage/travel to London Office (Kings Cross)
You have worked for small to mid-sized companies and love what you do but feel that you need an opportunity to build some thing from scratch, where the real value of what you can do shows and is appreciated. The mission and value of what you are doing is still important but somewhere along the way you have realised that you want to work with a company when it is at its infancy and you want to give it the benefit of your experience, skills and wisdom. You want to get that energy, when you were at your peak, back. Read on, this might be serendipitous.
The Associate Director/Director for IT will be responsible for the IT operations and strategy that ensures that IT services meet the requirements of our fast growth business in UK and US. This will include a wide range of activities, from the strategic review of our service deployment, to managing major incidents and diving into desktop user support needs. The successful candidate will have brilliant knowledge of best practice process in IT service delivery, be a hands-on problem solver, have the ability to lead from the front and to communicate effectively with multiple stakeholders.
The primary purpose of this role being to ensure that a high performance, robust and resilient IT infrastructure is provided to the business, focusing on the global internal customer experience. This is a hands-on role which includes the operations, strategy and execution which means, for example, that on any day you may be setting up equipment to having vendor meetings to presenting to the leadership on your plan.
Ownership and accountability for the IT operations and strategy and global IT infrastructure including networking, telephony, internal systems, technical support and asset management.
Coordinating the workload and workflow of the IT Department effectively.
Evaluating user needs and system functionality, to ensure that IT facilities remain fit for purpose.
Proactively ensuring the highest levels of systems and infrastructure availability
Managing ‘crisis’ situations, which may include complex hardware or software problems.
Provide direction and in particular drive forward new and existing IT department projects
Participate in the design of information and operational support systems and be fully hands-on
Developing, managing and delivering effective IT strategies.
Identifying and implementing technology to innovate and improve key business processes.
Managing a consistent platform for all user software, hardware and databases that is stable, secure, reliable and scalable as the business grows.
Managing the IT department’s workload to ensure IT issues are resolved within agreed SLAs using KPIs and other objectives and measures.
Preparing and managing the annual IT budget.
Managing all outsourcing and supplier relationships.
Serves as focal point for all inter-office IT-related matters company-wide.
What we look for in your skills and experience:
Experience of working in a very fast-moving global organisation
Excellent and proven technical skills across Microsoft technologies
IT Infrastructure and Communications proficiency: Microsoft Environments (SharePoint, Windows Server, Exchange, Active Directory,…), Networking (routing, switching, LAN, WAN…)
Hands on – can troubleshoot and resolve technical issues not matter how small
Excellent communication skills, written and oral and the ability to tailor that communication to both technical and non-technical audiences.
Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business or technical discipline or relevant experience